WE WILL NEVER SELL YOUR INFORMATION TO ANY THIRD PARTY.

Exchanger.gg respects your privacy and is committed to being transparent with you about how we handle your personal information.

This Privacy Policy explains how Exchanger.gg collects and uses information about you when you use the Exchanger.gg Platform ("Platform"), or otherwise interact with us. It also goes over how you can exercise your privacy rights and choices.

The Platform is designed to allow Sellers to trade digital assets to Buyers. This Privacy Policy applies when you access or use the services and tools offered through our Platform ("Exchanger.gg Services"), or otherwise interact with us. Your access to our Platform and use of Exchanger.gg Services is also governed by our Terms of Use. Capitalized terms used but not defined in this Privacy Policy can be found in our Terms of Use.

Please read this Privacy Policy carefully prior to accessing our Platform and using Exchanger.gg Services. If you have any questions, please contact us at: [email protected]

Our Values

At any given platform, trust lays the foundation for any ongoing partnership. Here at Exchanger.gg, we pride ourselves on being a platform that not only understands our customers, but being a platform that caters to our customers.

We are committed to protecting and respecting your privacy.

Your Information Is Yours

We limit our need to collect extensive amounts of information from a single user to just a handful to operate, grow, and more reliably deploy better services for you as a Seller or Buyer. Wherever possible, we delete or anonymize data when we no longer need it.

Protection From Pirates

If for whatever reason, a third party requests to view, analyze, or own any of your personal data: we instantly refuse to share it unless you give us permission or otherwise, legally obliged to do. We also will tell you in advance, unless legally prohibited to do so.

Children Under 13

As stated in our Terms of Use, you must be at least 18 years old to use the Platform, or, if you are between the ages of 13 and 17, you must have your parent or guardian's permission to use the Platform. Exchanger.gg does not knowingly collect or store any personal information from or about children under the age of 13, and we will delete such information if we become aware that it has been submitted through our Platform.

Parents or guardians who believe that Exchanger.gg might have any personal information from or about a child under the age of 13 may submit a request to [email protected] for us to remove such information.

Personal Data Retention

We retain Personal Data about you for as long as you have an open account with us or as otherwise necessary to provide you Exchanger.gg Services. In some cases, we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule, or regulation.

Afterward, we retain some information in a depersonalized or aggregated form but not in a way that would identify you personally.

Personal Data

We may collect information that you provide when using our Platform, such as when you:

- Generate an account on the Platform
- Subscribe to Exchanger.gg Services
- Participate in events or promotions
- Send questions or comments via email or live chat
- Interact with our sales or customer support team
- Purchase an item from a shop
- Log in or Sign up to the Platform
- Fill out surveys
- Otherwise communicate with us through or about our Platform

Why We Process

In our mission to make digital exchanges better, efficient, and safe for everyone at Exchanger.gg and beyond, we may use the personal data collected through our Platform to:

- Operate and improve our Platform
- Send you advertising or promotional materials
- Provide and deliver the Platform or other Exchanger.gg Services you request process transactions, and send you related information
- Send you technical deployments, updates, security alerts, and support and organizational reports
- Respond to your comments, questions, and requests and provide you with requested support
- Monitor and evaluate trends, usage, and activities in connection with our Platform
- Secure our systems, prevent fraud, and help us to protect the security of your account
- Prevent, detect, and investigate potentially prohibited or illegal activities and to enforce our terms and policies
- Link or combine with other information we obtain from third parties to help understand your needs and provide you with better service

Users in the European Economic Area, UK, and Switzerland

Under the General Data Protection Regulation ("GDPR") and other applicable laws, users in the European Economic Area ("EEA"), UK, and Switzerland have the right to, under certain conditions, request access to, rectification of, or erasure of their personal information; request restriction of processing; object to processing; withdraw consent from processing; data portability; and submit a complaint to a data protection authority.

If you are in the EEA, UK and Switzerland and would like to exercise these rights, please email us at [email protected] pursuant to the 'Data Privacy Requests and Verification' section above. Please include the phrase "GDPR request" in the subject line and provide us with your mailing address and country of residence.

Exchanger.gg only collects and processes personal information about you where it has lawful bases for doing so. The specific legal basis applied to the processing will depend on the context in which the personal information is being processed, including the service used and the type of personal information involved.

Legal Process

- For the performance of a contract. We will process your personal information to fulfill our contractual obligations with you, such as to provide you with access to Exchanger.gg Services, to communicate with you regarding your use of Exchanger.gg Services, and to comply with our Terms of Use
- For legitimate interests. We will process your personal information for our legitimate interests or those of others (as long as the processing is not outweighed by your data protection interests). This includes but is not limited to, preventing fraud and other abuse, ensuring the security of our Platform, protecting our legal rights and interests, conducting market research and product development, and for marketing purposes
- To comply with legal obligations. We will process your personal information to comply with all applicable laws, regulations, court orders, and government and law enforcement agencies' requests
- Consent. We will process your personal information when you have given us consent to do so, such as when you consent to receive certain communications from us

If you'd like to withdraw your consent or object to our processing of your personal information, please contact [email protected]

Also, if you believe that we have not adequately addressed your concerns or wish to report an alleged infringement of applicable data privacy laws, you may file a complaint with your local supervisory authority.

Our EU representative may be contacted via [email protected]

Rights With Your Information

Please note that if you send us a request relating to your personal data, we have to make sure that it is you before we can respond. In order to do so, we may ask to see documentation verifying your identity, which we will discard after verification.

If you buy something from a Exchanger.gg-powered shop and wish to exercise these rights over information about your purchase, you need to directly contact the seller you interacted with.

We are only a processor on their behalf, and cannot decide how to process their information. As such, we can only forward your request to them to allow them to respond.

Links To External Sites

Our Platform may, from time to time, contain links to and from third party websites, such as partners, affiliates, and advertisers.

If you follow a link to any external website, it will have its own privacy policy and we are not responsible for the content or practices of such third-party websites or their policies. We are also not responsible for any information that you might share with such linked websites.

Changes To Policy

We encourage you to periodically review this Privacy Policy to stay informed about our privacy practices, as we may review and update our processes from time to time.

If we make a change that, in our sole discretion, is material, we may notify you through email, or by posting a notification on our website, or as required by law. Unless otherwise stated, changes to this Privacy Policy will take effect immediately as of the date it is posted. By continuing to use our Platform after Privacy Policy changes go into effect, you agree to be bound by the revised Privacy Policy.

Contact Us

If you have questions or concerns regarding this Privacy Policy or Exchanger.gg’s handling of your personal information, or if you would like to exercise your rights described in this Privacy Policy, please contact us through email at [email protected]